Return & Exchange Policy

At NUYA, we want you to feel confident about your purchase. If you’re not completely satisfied with your order, you can request a free return or exchange within 14 days of receiving your items.

1. Eligibility Requirements

To be eligible for a return or exchange, your request must meet the following criteria:

• Timeframe: The request is made within 14 days of delivery.

• Condition: The product is in the exact condition in which you received it.

• Packaging: The item is unused, unworn, and has its original tags and packaging intact.

• Proof of Purchase: Your order number or proof of purchase is provided.

2. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your product arrives damaged, defective, or different from what you ordered:

1. Contact our Customer Service team as soon as possible at info@nuyaglo.com.

2. We will review the issue and arrange an appropriate solution—including a replacement, exchange, or return.

3. How to Request a Return or Exchange

All returns and exchanges are handled directly through our Customer Service team. Please do not send any items back before contacting us and receiving return instructions.

• Contact Email: info@nuyaglo.com

• Shipping Cost: 100% Free. You do not need to arrange or pay for return shipping within the 14-day window. Our team will guide you through the entire process.

4. Refunds & Processing

• Inspection: Once your returned item is received and inspected, our team will confirm whether your refund is approved.

• Payout: If approved, funds will be returned to your original payment method.

• Timeline: Processing times vary depending on your bank or payment provider.

💡 We're Here to Help

If you have any questions or need assistance with a return or exchange, reach out to us anytime at info@nuyaglo.com.