Legal notice
Return & Exchange Policy
At NUYA, we want you to feel confident about your purchase. If you’re not satisfied with your order, you can request a free return or exchange within 14 days of receiving your order.
Eligibility
To be eligible for a return or exchange:
-
The request must be made within 14 days of receiving your order.
-
The product must be in the same condition in which you received it.
-
The product must be unused and unworn, with its original tags and packaging intact.
-
You must provide your order number or proof of purchase.
How to Request a Return or Exchange
All returns and exchanges are handled directly through our Customer Service team.
To request a return or exchange, please contact us at:
Our Customer Service team will guide you through the process and provide you with the necessary instructions.
You do not need to arrange or pay for return shipping. Returns and exchanges are free within the 14-day period.
Please do not send any items back before contacting our Customer Service team and receiving return instructions.
Damaged, Defective, or Incorrect Items
Please inspect your order when you receive it. If your product arrives damaged, defective, or different from what you ordered, please contact our Customer Service team as soon as possible at info@nuyaglo.com.
We will review the issue and arrange the appropriate solution, including a replacement, exchange, or return where applicable.
Exchanges
If you would like to exchange your product for another eligible product, please contact our Customer Service team within 14 days of receiving your order.
Our team will guide you through the exchange process, and exchange shipping is free.
Refunds
Once your return has been received and inspected, our Customer Service team will confirm whether the refund has been approved.
If approved, the refund will be processed to your original payment method.
Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
If you have any questions about your return, exchange, or refund, please contact us at:
We're here to help.
